Returns & Refund Policy
We want you to love every purchase from RETAIL TEMPS. If something’s not right, we’re here to help. Please read our returns and refund policy carefully.
🛍️ Returns
You have 14 calendar days from the date you receive your order to return an item.
To be eligible for a return, your item must:
Be unused and in the same condition that you received it
Be in its original packaging, with all tags attached
Be returned with proof of purchase (order number or receipt)
Non-returnable items include:
Gift cards
Personalised or custom-made items
Sale or clearance items (unless faulty)
Used or washed clothing
Opened toys or accessories (for hygiene and safety reasons)
💰 Refunds
Once we receive your return and inspect the item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method.
Refunds are typically issued within 7–10 business days after approval.
We do not refund original shipping charges unless the item is faulty or we made a mistake.
🚚 Return Shipping
You are responsible for the cost of return shipping, unless:
The item arrived damaged or defective
You received the wrong item
We recommend using a tracked service as we cannot guarantee that we will receive your returned item.
📦 How to Return an Item
. Email us at sales@rettemps.us with your order number and reason for return.
. We’ll respond with return instructions.
. Package your item securely and ship it to the return address we provide.
❗ Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We may request photos to assess the issue and offer a replacement or full refund.
📞 Need Help?
We’re happy to help with any questions.
Email us at sales@rettemps.us or call us at 0345 985 6321